Manufacturing / Vendor Consolidation

3 vendors into 1. One SLA. One accountable owner.

Engagement pattern for operational manufacturers running three or more separate providers — an MSP for infrastructure, an MSSP for SOC, and a cloud integrator. The finger-pointing between them makes every incident slower than the incident itself. Real client outcomes are documented in signed case studies released under NDA via the Trust Center.

The problem

The CTO inherited this three-vendor setup when he joined. Every critical incident spawned a war-room call where each vendor explained in turn why the problem wasn't theirs. Mean time to resolution was creeping toward 4 hours for production-impacting events, which in a manufacturing environment is the kind of number that gets noticed by the board. Our approach aligned the response model to the NIST Cybersecurity Framework so that detection, response, and recovery phases had single accountability across the stack.

The engagement

• Week 1-2: EFROS ran a free infrastructure assessment across all three stacks. Mapped overlaps, gaps, and handoff failures.
• Week 3-6: Phased takeover. MSP operations migrated first, then SOC monitoring, then cloud operations. Each transition had a documented runbook, and no tickets were lost in any handoff.
• Week 7-12: Unified alerting, single SLA, single escalation tree. Custom detection content tuned to the OT/IT environment. Microsoft Sentinel deployed with tuned rules for manufacturing-specific TTPs mapped against MITRE ATT&CK for ICS.
• Ongoing: 24/7 SOC, monthly executive review, quarterly architecture review, annual DR test.

The outcome (engagement pattern)

• ✓Mean time to resolution: contracted MTTD / MTTC SLA targets applied to production-impacting events
• ✓Ticket ping-pong between vendors eliminated. One RACI, one owner per incident.
• ✓SOC detection coverage extended through cross-stack correlation between identity, endpoint, and SIEM signals
• ✓Total IT + security spend typically rationalised vs. the three-vendor status quo

Voices from the engagement

Additional perspectives from the same engagement across different roles.